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| FrontRange Foundation 5-day fast-paced course |
Format: Instructor-Led Training
Duration: 5 days
Geography: All
Audience: FrontRange Foundation Administrators
Description: For ITSM and GMEE Administrators. This 5 day ILT course covers the basic Foundations structural concepts that can be used for the ITSM and GMEE applications or any future products built on the Foundations platform. This course covers day-to-day System Administrator tasks and introduces architecture, concepts and terminology. The course provides the necessary knowledge to configure, design, implement and use the Foundations platform. The topics included are concepts of Foundations, security and roles, creating Business Objects, Email Integration, advanced Messaging Module and Expressions to automate business processes, creating Roles, Perspective and Workspaces using Administrator Module.
Exam (optional): There is an online certification exam available to take in order to acquire the FrontRange Foundation Certified Administrator certification.
Prerequisites: None |
| FrontRange Foundation Advanced - GoldMine Enterprise Edition (GMEE) |
Format: Instructor-Led Training
Duration: 3 days
Geography: All
Audience: GMEE Administrators
Description: For the GMEE Administrator. This 4-day ILT course covers day-to-day system administrator tasks within the GMEE Foundation. This course introduces the general concepts of the GMEE administrator application module. It also includes topics like multicurrency, security, deduping, Dashboards, multi-object searches, sending e-mail via HTML message and templates, and Outlook integration. In addition, this course also facilitates system administrator to configure and administrator tasks within GMEE Administrator application. It includes topics like Expressions and Business Rules to automate various business processes, Business Process Designer packages to automate Lead routing and Quote approval methods, and configuring Dashboards for various roles in an organization. In addition, this course provides the user with the knowledge necessary to design, implement, and use the advanced features of GMEE Foundation.
Exam (optional): There is a practical exam on the 4th day of class to obtain certification. See below.
Prerequisites: FrontRange Foundation |
| FrontRange Foundation Advanced - GoldMine Enterprise Edition (GMEE) EXAM |
Format: Instructor-Led Training
Duration: 1 day
Geography: All
Audience: GMEE Administrators
Description: This is the practical certification exam available to take in order to acquire the GMEE Certified Administrator certification..
Prerequisites: FrontRange Foundation and FrontRange Foundation Advanced - GoldMine Enterprise Edition (GMEE) 6.0 |
| GoldMine 7.0 Administration |
Format: Instructor-Led Training (public or on-site)
Duration: 4 1/2 days content, 1/2 day exam
Geography: North America, Latin America, Europe, Asia Pacific, and Africa
Audience: GoldMine Administrators
Description: This course covers all aspects of the GoldMine system. From implementation to the designing and configuring of GoldMine. The topics include feature functionality, customization and configuration, an overview of GoldSync and iGoldMine, reporting, security and maintenance, and configuring your workflow.
Exam: There is a practical examination on day five of this course for customers to apply toward their Goldmine Certified Administrator certification. Passing grade is at least 80%.
Prerequisites: None |
| GoldMine Premium 8.0 Administration |
Format: Instructor-Led Training (public or on-site)
Duration: 4 1/2 days content, 1/2 day exam
Geography: North America, Latin America, Europe, Asia Pacific, and Africa
Audience: GoldMine Premium Administrators
Description: This course covers all aspects of the GoldMine system. From implementation to the designing and configuring of GoldMine. The topics include feature functionality, customization and configuration, an overview of GoldSync and iGoldMine, reporting, security and maintenance, and configuring your workflow.
Exam: In the afternoon on the last day there will be an optional GoldMine Premium Administration Certification exam lasting approx. 3-4 hours.
Prerequisites: None |
| Introduction to GoldMine 7.0 (Europe, Asia Pacific and Africa) |
Format: Instructor-Led Training (on-site)
Duration: Varies depending on format
Geography: Europe, Asia Pacific, and Africa ONLY
Audience: GoldMine Users
Description: This course covers GoldMine navigation, searching and adding new records, calendar, activities, and reports.
Exam: None
Prerequisites: None |
| Advanced GoldMine 7.0 (Europe, Asia Pacific and Africa) |
Format: Instructor-Led Training (on-site)
Duration: 1-day
Geography: Europe, Asia Pacific, and Africa ONLY
Audience: GoldMine Users
Description:This course is aimed specifically at those users within the business who are responsible for sales via Goldmine.
Exam: None
Prerequisites: None |
| GoldMine 6.0 End User (Europe and Africa) |
Format: Instructor Led Training (on-site only)
Duration: ½ to 1 day (dependant upon content)
Geography: Europe, Asia Pacific, and Africa ONLY
Audience: GoldMine Users
Description: This course is an introduction to the GoldMine application. Topics to be covered include navigation, searching for records, managing contacts and activities, using the calendar, using filters, sending emails from GoldMine, letter templates and org charts. Reporting will also be covered.
Exam: None
Prerequisites: None |
| GoldMine 7.0 for Sales Professionals (Europe, Asia Pacific and Africa) |
Format: Instructor-Led Training (on-site)
Duration: ½ day or 1 day (depends on content)
Geography: Europe, Asia Pacific, and Africa ONLY
Audience: Sales professionals using GoldMine
Description: This course is aimed specifically at those users within the business who are responsible for using GoldMine to generate sales. Topics to be covered include lead management, sales forecasting and analysis, and competitor information.
Exam: None
Prerequisites: Introduction to GoldMine |
| GoldMine 7.0 for Marketing Professionals (Europe, Asia Pacific and Africa only) |
Format: Instructor-Led Training (on-site)
Duration: ½ day or 1 day (depends on content)
Geography: Europe, Asia Pacific, and Africa ONLY
Audience: Marketing professionals using GoldMine
Description: This course is aimed specifically at those users within the business who are responsible for using GoldMine to produce marketing campaigns. Topics to be covered include e-mail templates, filters and groups, and mail merge.
Exam: None
Prerequisites: Introduction to GoldMine |
| GoldMine Reporting and Analytics with Crystal Reports |
Format: Instructor-Led Training (public or on-site)
Duration: 3 days
Geography: North America, Latin America, Europe, Asia Pacific, and Africa
Audience: GoldMine Administrators
Description: This course will cover the structure of the GoldMine database and how to use the Crystal Report Designer to build reports. Topics include selecting records, sorting, grouping, summarizing, building formulas, formatting for presentation quality, using the Section Expert, determining relationships, using the Chart and Report Experts, and troubleshooting.
Exam: None
Prerequisites: None |
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| GoldMine Premium Edition (GMPE) Contact Management NEW! |
Format: Web-based Training
Duration: approx. 1 hour
Geography: All
Audience: GoldMine Users
Description: This course covers contact functions of GoldMine Premium Edition. Topics include managing and searching for contact records, using filters and groups, scheduling activities, managing documents, and using the email center.
Prerequisites: None
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| GoldMine Premium Edition (GMPE) Administrator Essentials |
Format: Web-based Training
Duration: approx. 2.5 hours
Geography: All
Audience: GMPE Administrators
Description: This course covers basic administration functions of GoldMine Premium Edition. Topics include establishing security, creating filters and groups, customizing and synchronizing GoldMine, managing automated processes, importing and exporting data, merging and perging records, and customizing the Service Center.
Exam: None
Prerequisites: None
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| GoldMine 7.0 Basics |
Format: Web-based Training
Duration: approx. 1 hour
Geography: All
Audience: GoldMine Users
Description: This course covers basic functions of the GoldMine system. Topics include creating contacts, activate filters, build groups, use email and letter templates and schedule activities.
Exam: None
Prerequisites: None |
| GoldMine 7.0 Contact Management |
Format: Web-based Training
Duration: approx. 1 hour
Geography: All
Audience: GoldMine Users
Description: This course covers basic functions of the GoldMine system. Topics include explaining contact management workflow, managing organizational charts, and customizing contact record fields.
Prerequisites: GoldMine 7.0 Basics |
| GoldMine 7.0 for Marketing |
Format: Web-based Training
Duration: approx. 10 minutes
Geography: All
Audience: Marketing professionals using GoldMine
Description: This course is aimed specifically at those users within the business who are responsible for using GoldMine to produce marketing campaigns. Topics to be covered include e-mail templates, filters and groups, and mail merge.
Exam: None
Prerequisites: GoldMine 7.0 Basics and GoldMine 7.0 Contact Management |
| GoldMine 7.0 for Sales |
Format: Web-based Training
Duration: approx. 1 hour
Geography: All
Audience: Sales professionals using GoldMine
Description: This course is aimed specifically at those users within the business who are responsible for using GoldMine to generate sales. Topics to be covered include lead management, sales forecasting and analysis, and competitor information.
Exam: None
Prerequisites: GoldMine 7.0 Basics and GoldMine 7.0 Contact Management |
| GoldMine 6.0 End User I |
Format: Web-based Training
Duration: approx. 2 hours
Geography: All
Audience: GoldMine Users
Description: This is an entry level course designed to provide a foundation for working with GoldMine. The topics include working with contacts, activities, links, mail merge and templates.
Exam: There is an on-line exam at the completion of this course. Passing grade is 80%.
Prerequisites: None |
| GoldMine 6.0 End User II |
Format: Web-based Training
Duration: approx. 2 hours
Geography: All
Audience: GoldMine Users
Description: This course builds upon the topics covered in the GoldMine End User I course. You must successfully complete the GoldMine End User I exam. The topics for this course include managing an organization chart, working with subsets of Contacts, managing sales, reporting and working with e-mails.
Exam: There is an on-line exam at the completion of this course. Passing grade is 80%.
Prerequisites: GoldMine 6.0 End User I |
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